I Am Ken Dow
Helping people use technology.
It's A Long Story
But the short version is that I'm a freelance Web developer, technical writer, and technical trainer.
That might look like a list, but I see it as one thing: helping people use technology.
Developer
Design, build, host, and manage Web sites for happy clients? I do that. I also deliver HTML animation, screencasting, PDF wrangling, workflow automation, and social media integration services.
Technical Writer
I love words. I love them in technical manuals, tweets, novels, presentations, quotations, and Web sites. Let me help your team and your customers be more productive with brilliant documentation.
Technical Trainer
Great instructional design and skillful training make people—and teams—more effective. In person or on a screen, I can bring the right mix of design and delivery skills to your next project.
Selected Clients & Projects
Web Projects
My Web projects include business-to-business Web and e-commerce applications, documentation portals, non-profit sites, social media integration, HTML animation, and search engine optimization. Web clients include Troy Life & Fire Safety, Aspin, Kemp & Associates, Taylor Electronics, and Chubb Fire & Security.
Writing Projects
My writing projects feature the design, development and production of user guides, installation manuals, configuration manuals, reference documents, online help, specification sheets, and quick start documents. Writing clients include Honeywell, Cox Health, Cooper Lighting Solutions, and Brightly.
Training Projects
My training projects range from brief online presentations to weeklong in-person implementation courses to narrated screencasts. I have created and used online learning environments, developed self-paced learning materials, and delivered training across Canada and online. Training clients include Colt Worley Parsons, Honeywell, City of Owen Sound, Saudi Aramco Oil Company, and Autopro Automation.